Agile Infotech: Out Bound Call Center, In Bound Call Center, Internet e-Commerce, Help Desk, Virtual Receptionist, Appointment Scheduling, Direct Response/ Infomercials.
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AGILE Infosolutions

Out Bound Call Center

Agile Infotech Call Centers combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. Agile Infotech Call Centers engage in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of our many years of experience within the call center industry.

Agile Infotech has the expertise to deliver the solution that suits your specific needs and put you on the road to success. We excel at a wide range of outbound calling programs, including:

At Agile Infotech, each campaign begins with close consultation and analysis to understand your business needs, the overall objective of your telemarketing campaign and what you are trying to accomplish. We also take time to help edit the script to ensure that your goals are being met while enabling our call center agent to work at the highest level of efficiency. One of the key ingredients to a successful outbound telemarketing campaign is the quality of your script. Next, we train our agents on your specific campaign, your product and services, any possible objections, and the best approach to take with your target customer or audience.

Once your campaign has started, Agile Infotech with its team will continue to refine the program. We will constantly search for new ways to make your program more efficient, increase sales, or reduce cost.

Agile Infotech will succeed at any project that requires dedicated, professional salespeople, or customer service reps to pick up the phone and dial. Our call center is equipped with predictive, automated, and manual phone stations.

In Bound Call Center

Telemarketing also has powerful inbound applications. Inbound telemarketing is perfect for order taking, customer service, any type of answering service, after hours/overflow calls, taking credit card orders, voice mail service, dealer locator service, seminar registration, reservation desk, inquiry service, and direct immediate response to print ads and virtually any form of advertisement. Inbound telemarketing allows you to walk away from your office, without thinking or worrying about your business...knowing that your calls are being answered promptly, professionally, and courteously.

Inbound call center services can streamline your business's communication. An inbound call center can provide your business with the opportunity to expand nationwide - 24/7/365. It offers communication services specifically designed to maximize the efficiency of your direct marketing efforts.

Our inbound call center works together with you as a partner. Our goal is to build a strong, successful long-lasting relationship. Missed calls result in lost business. Your missed calls also strengthen your competition's business. These prospects are going to continue calling until one of your competition provides them with the service or product they need. Your company can't afford to miss a call. Inbound telemarketing is a professional, inexpensive solution.

We excel at a wide range of Inbound calling programs, including:

Marketing experts continuously preach that if you want to reach the next level, you have to delegate authority. Let us handle the phones!

Inbound telemarketing streamlines your customer communication and sales process. Inbound telemarketing provides your customers with the convenience of being able to do business with your company 24 hours a day. With inbound telemarketing, your sales and customer service departments are always open

Internet e-Commerce

Consider the Following facts:

75% of all e-Shopping carts are abandoned before the purchase is actually complete. Nine out of 10 shoppers who abandoned their carts did so because of the lack of customer service.

72% of the respondents said that customer service in critical in shopping satisfaction, Less then one percent of all ecommerce websites offer live customer assistance

Many customers will use your website to research your company and its products prior to making a purchase decision. Often times, they will visit your website just once and will leave with whatever impression your website has left on them.

Customer expects to receive the same online support they would get if they walked into your office or store: instant help for specific problems or purchasing information. Unfortunately, self service tools such as FAQ’s and emails are not always a reliable way to provide information or deliver satisfactory service. As a result, providing live interactive customer support solutions play a key role in avoiding lost revenue.

Agile Infotech delivers live Customer Service to visitors of your Websites:

Using our skilled call center agent's technologies, Agile Infotech can provide visitors to your site with support at critical moments. We can interact with your customer throughout their visit and provide an easy and effective way for them to communicate with us. The addition of a live customer support representative at the right time can make the difference between making and losing sale.

Agile Infotech delivers the missing human touch to your website and help turn "browsers' into "Buyers"...

Help Desk

Agile Infotech provides 24-7 frontline support services to round out your service offerings. Customer Service call center agents can answer questions or concerns about your product or service, regardless of the type of question or the complexity of your product. Using the web enabled technology, Agile Infotech builds detailed expert systems that make us a seamless extension of your customer support services and our in house training facility enables us to give agents in – depth training on your product and services. Should our call center agents be unavailable to resolve a customer issue, they will page or call the appropriate on-call representative, following the process you define.

Agile Infotech help-Desk services may include:

Virtual Receptionist

Tried of being interrupted by phone calls and inquires you don't have the time to deal with? Consider Outsourcing to Agile Infotech with our Virtual Office Solution.

Agile Infotech can answer some or all of your calls just like a receptionist would at a large company. Your customer or client dial your business phone Number that is then answered at the Agile Infotech Call center by one of our highly trained reception agents. The call is answered exactly to your specification and is handled as per your instructions. Your customer won’t even realize they’ve reached an outside call center (unless you tell them). We can even screen your calls, transferring urgent or important ones to your home office while diverting or taking messages from other callers, to allow you focus on running your business...

Call us to find out how outsourcing your virtual receptionist to Agile Infotech can save your time and money!

Appointment Scheduling

Is your schedule too busy to book customer or patient appointments? Not interested in paying a full-time employee to handle a part-time job? Why not outsource your appointment scheduling needs to Agile Infotech by allowing our skilled and experienced call center agents to make, change, and cancel meetings or appointments for you. Agile Infotech Appointment Scheduling Services enable your customers to book appointments 24 hours a day, 7 days a week, 365 days a year.

Serving businesses such as medical practices, restaurants, beauty salons, hair stylists, hotels, and massage therapists, this solution allows Agile Infotech call center agents AND clients share a common “Appointment Book” over the Internet. Our agents and clients use this system to securely view availabilities, make reservations, and cancel reservations, using an easy-to-use online calendar. Your access to the calendar gives you total control to not only schedule appointments but to also block off time to indicate your unavailability. This shared scheduling prevents overbooking and while giving you the freedom to tend to your business.

Direct Response / Infomercials

Agile Infotech deliver 24/7/365 telephone support for callers responding to your advertised offers on network and cable television, the internet, newspaper, and direct mailings.

Agile Infotech technology and experience provide the tolls to avoid problems such as busy signals dropped calls, or poorly trained call center agents. Using the most advanced call center routing technologies, flexible scheduling techniques, and some of the most experienced call center agents in the industry, Agile Infotech provides superior customer service for your direct response or infomercial campaign.

In addition, we are experienced at working with you and your media buying agency, response mailing and infomercials. The Direct marketing campaign and advertisements run by our customer typically produce high volumes of calls and demand immediate response to televised spot advertisements. Agile Infotech, uses proven scheduling, staffing and personnel management system to ensure each incoming calls is processed quickly and accurately. We constantly monitor call flow and make adjustments to complex call projection models, providing our customer with the most cost efficient staffing and scheduling solutions.

Agile Infotech is capable in handling any volume, regardless of whether you are using short form (60 seconds or 120 seconds) or long form (28 minutes) infomercials. In the end, Agile Infotech Top priority is that you do not miss any calls. After all, a missed call is a missed opportunity.

Emergency Response

Emergencies can come at anytime or any hour. How these calls are handled can be crucial to the success of any business. Critical or urgent calls require specific call handling expertise delivering information fast and accurately. Using our state-of-the- art system, Agile Infotech can forward message to you by fax, email or pager and is capable of following even the most complex procedures.

Customer Support

Managing customer interactions effectively is an imperative for any business - and as volumes increase, the task becomes tougher. This demands an outsourcing partner who can deliver enhanced value to your customers and has the ability to scale with your growing needs. We believe in optimizing each customer contact to deliver value to both the end-customer (in terms of delight & satisfaction) and the client in terms of business value. Agile Infotech's specially trained teams offer round the clock technical support to customers. Agile Infotech Customer's offshore center works as a virtual extension of your offices providing support, huge cost advantages and enhanced customer service.

We help organizations from diverse industries address customer service needs across various channels. From a credit card customer who would like to access his latest billing information to a car buyer who would like to check out her service schedule, we manage customer service seamlessly across various channels. Agile Infotech Customer's telemarketing service enables your organization to identify new customer segments and improve the profitability of your existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to filter out prospects from suspects.